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Online Customer Reviews

Do you trust online customer reviews? Study shows that 80% of users take advice from family or friends before buying online. According to a Nielsen study, that number goes up to 92 percent when the consumers are millennials.

Also, consumers value Facebook, Instagram, forums etc. Audiences share opinions about brands, product, services in many places. Many businesses are even built on a consumer review model. For example Uber, Airbnb etc. Want to compete with them?

Online customer reviews are very important channel.

Digital isn’t all that counts. Also, successful physical presence is important. Less than half the CX specialists focus on the experience offered from location to location. Customer experience must encompass every consumer touchpoint. It is very important because:

  • bad experiences offline are shared online
  • replies from the establishment don’t always help
  • everything counts in creating a winning customer experience.

When you narrow search data to specific regions:

  • firstly, it is easier to monitor stock
  • secondly, weather changes
  • regional distinction
  • helps define audience segments and stand brand out from others.

If you need any help with AdWords, or in Analytics then please get in contact with us here at Network Intellect.

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What our clients say

"It’s like having your own in-house digital marketing consultancy rather than an external company. I no longer think about them as a supplier. They’re part of the team."
Marketing Manager, Education
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Head of Marketing Communications, Education
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Vice President, Retail
Network Intellect continue to give us a fantastic service, fast and friendly and are always ready to go the extra mile. They have gone above and beyond the call of duty to deliver our results.
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"We found that Network Intellect had the depth of knowledge we needed and after speaking to them a few times we decided to go with them. It’s the best decision we’ve made in some time."
Owner, Retail
"Their services offered great value for money. I would not hesitate to recommend them as a digital partner to others."
Strategic Marketing Manager, Education
"Jason and his team at Network Intellect embody efficiency and efficacy. I would have no hesitation in recommending this excellent company to others."
Marketing Manager, Education
Network Intellect have managed our product data feeds with exceptional care and meticulous detail. I know I can trust them to make the right decisions for our business."
Director, E-Commerce
"It’s like having your own in-house digital marketing consultancy rather than an external company. I no longer think about them as a supplier. They’re part of the team."
Marketing Manager, Education
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