Good Tricks to Overcome the Distrusting Customer
Many customers on the way to make final decision of purchase, will feel fear and mistrust.
Often a lack of trust can lead to clients being abrasive and lashing out or micromanaging. If you sense distrust or a lack of confidence in the proposed strategy simply ask questions to understand why.
Top Tips for Building Trust:
- Understand their business goals . This will allow you to not only better optimize your SEO strategy but also more effectively showcase it to them. While explaining your strategies and tactics, focus each one to how it can help with their goals, providing specifics of why it will help with that particular goal.
Customers want to know that many other people who have bought the same thing as they are already using the product and they are happy with their selection. Assuring our customers help build friendly relationships that will warm up the image of your company. Examples of how something similar has worked for you in the past can be very reassuring to the client.
- Promptly notify the client in the event of any problems occurring and always include potential solutions.
- Develop a personal relationship with the client – ask them about their weekend, their kids, their hobbies and interests and find some common ground. Demonstrate sincere interest in these special concerns on an ongoing basis. Creating a personal equation even on a small level can help build a stronger foundation for your relationship.