Comments Sections and Social Media
The Verge and Recode have all chosen to remove their comments sections from social media. Firstly, monitoring angry customers and their often irrelevant or toxic opinions has overtaken benefits for some businesses. It can be a very time consuming process.
The Times strictly monitors all comments, only allowing them to be published if they are on-topic and not abusive.
The Guardian monitors comments based on a list of community guidelines. Yet, surprisingly, only 2% of overall comments are blocked.
Can media organisations make online conversations more constructive or use social media as an alternative?
The answer is YES.
- Many users prefer to leave feedback on Facebook and Twitter rather than anywhere else. It is a rather natural process. Facebook is giving users a sense of community.
- Trolls are a common problem for Twitter. Troll is a person who sows discord on the Internet by starting arguments or upsetting people by posting toxic comments.
- Facebook are more likely to be self-moderated by users. It is a big plus.
- Research shows that publications that have turned off comments sections have higher engagement on other media.
Online publications are able to encourage the right kinds of discussion due to greater control over the social media.