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How Can You Use Customers Reviews?

How can you use customers reviews to improve? Study shows that over 90% of people hesitate to buy a product that doesn’t have any reviews. People’s opinions contribute to trust and they are big factor into SEO. They provide direct data to customers. Also, they give opportunity to turn negatives into positives.

customer experience

 

A review platform can automate the customer feedback process. They give business owners a chance to find out exactly what people think.

How to analyse customers reviews?

  • Read, manage and respond. Add opinions to relevant categories. Sample categories could include factors such as speed, accuracy, courtesy, price, product choice, availability, hours, location, etc.
  • Negative reviews  hurt brand perception. Responding is a must. Also, addressing consumers’ concerns quickly (and publicly) further builds the trust.
  • Monitoring your reviews gives you an opportunity to turn negatives into positives.

Analysing customer feedback and taking action can help you open a new door for your organization’s success.

If you need any help with increasing your digital activities or more tips on new search or on how to make more opportunities for your business, then please get in contact with us here at Network Intellect.

Please get in contact with us here at Network Intellect

 

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